Refunds
Request a Refund
Fill in your booking details below and our care team will be in touch
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Refund Policy
Please complete this form with your booking details and we will review your refund request as soon as possible.
Helpful questions and answers
What should I include in a refund request?
Provide the booking details and a clear explanation of what happened using the form on this page. Do not include payment-card details or unnecessary medical information.
Does submitting a request mean my refund is approved?
No. Requests are reviewed against the published refund policy, including eligibility and applicable fees. The support team will advise you of the outcome.
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